As Vice President of Claims and Loss Administration, Vicki oversees Claims and Loss Drafts at OSC. In claims, she manages a dedicated team of professionals working with the carriers to help facilitate their timely resolution. She is also a New York State licensed claims adjuster. In Loss Drafts, she leverages her deep experience to seamlessly deliver turnkey solutions to customers with basic to extreme repair needs to home or property. Vicki’s leadership and focus are always on customer excellence in collaboration with trusted third-party providers using leading-edge technology. Previously, Vicki was Mueller Report’s Director of Loss Drafts where she oversaw Loss Draft processes, monitoring, and client communications. Prior to Mueller, she was at Nationstar Mortgage and was responsible for insurance, loss draft, and flood vendors.